Yes 4.00 Reach a CSR 50 2 Reach a CSR > Speak to a representative Speech recognition: Open response system (Ex: IVR asks “What would you like to do?”) Yes
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You want to call your utility and reach a person to speak with as quickly and painlessly as possible. Off Navigation 4 At first, the IVR didn't understand my request to reach a CSR, but that's understandable since I didn't say representative. Once I did, I was asked for what purpose I was calling to transfer me to the appropriate person. This makes sense and was fairly easy. 219544 Functionality 4 While I understand there may be specialized representatives, it would have been easier to immediately direct me to someone rather than making me further describe what I'm calling about. However, this isn't a big deal if it means the person I'm connected with will be able to better help me. 219544 Delivery 4 The voice was friendly and spoke in an easy-to-understand way. The tones at the beginning are a bit loud compared to the rest and made me pull my ear away from the phone for a bit. 219544