Yes 3.00 Payment and Billing Programs 119 6 Payment and billing programs > Billing programs > Go back > Hang up and call back > Billing programs > It's something else > Connected to a CSR Speech recognition: Open response system (Ex: IVR asks “What would you like to do?”) Yes
task_f_aps_1_0.mp3 Off
task_f_aps_2.mp3 Off
You want to enroll in a payment or billing program. Off Navigation 1 This was a frustrating experience because when I said payment and billing programs, I was taken to the payment menu and couldn't get out of it. I wanted to learn what programs were available, not pay my bill. When I couldn't go back, I had to hang up and call again. This time I tried just billing programs and was taken to a menu where I could enroll in budget billing, which is partially what I wanted, but wanted to learn more options so I selected 'something else'. 219542 Functionality 3 The IVR automatically assumes you want to pay your bill if you say the word payment. There are lots of reasons you'd use that word without actually wanting to pay your bill so the IVR doesn't seem very smart. However, once I said billing programs, I was taken to the correct menu and was transferred to a CSR who could help me. 219542 Delivery 5 The voice was friendly and the pacing was good. No complaints there. 219542