Yes 4.30 Moving 34 2 I'm moving > Transfer existing service > No solar > No to hearing about website again > Transferred to CSR Speech recognition: Open response system (Ex: IVR asks “What would you like to do?”) Yes
task_h_aps_1_0.mp3 Off
This scenario involves three different tasks, and for each, you are moving to a new home. 1. You are about to move into a house that you just purchased. You’re from out of state, so you’re a new customer and don’t yet have an account with the utility. You want to call your utility and arrange to have the power turned on by the time you move in.2. You are moving out of your house and outside of your current utility’s service territory. You want to call your utility and arrange to have the power turned off and your account closed so that you can pay your final bill.3. You are moving to a new house that is close to your old one, so you won’t be changing your utility provider. You need to arrange to have your power turned off at your old house and turned on at your new house. Off Navigation 5 I just had to say that I was moving and I was taken to the right place. Finding this option was very easy. 219541 Functionality 3 The order of the options was a little weird in that I was asked about solar very early on. That seems out of place compared to the other options. I was fine being connected to a representative to help me, but it was a little annoying that I was basically told to try the website before I could speak to someone. If you're going to include that message, then do it quickly and don't make me respond to it before moving me onto the next prompt. 219541 Delivery 5 Everything in terms of the delivery was fine. I could understand the voice well and she seemed friendly. 219541