Yes 4.30 Account Balance 35 1 Account balance > Enter account number > Confirm account number Speech recognition: Open response system (Ex: IVR asks “What would you like to do?”) Yes
task_c_aps_1_edited.mp3 Off
You want to find out the current balance on your account. Off Navigation 4 Finding my account balance was simple as I just had to say 'account balance' and enter my account number. It would be nice if I could authenticate my account with something other than my account number though since I don't have that memorized. Perhaps my phone number or social security number would be easier instead. 219537 Functionality 5 I was given lots of details on my account balance, previous payments, and my payment arrangement. This was really helpful to hear all at once so I didn't have to go back through the IVR to find out additional information, like my payment arrangement. 219537 Delivery 4 There were some long pauses when authenticating my account that seemed out of place. Otherwise, everything else was fine as the voice was pleasant and easy to understand. 219537