Yes 4.70 Payment Arrangements 69 2 If you want to start or stop power service or have questions about your account » To learn about Equalize or pre-authorized payment plans » transferred to CSR Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
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This scenario involves two different tasks. For each, you are not able to pay your bill on time. 1. Your balance is too high and you can’t afford to pay your bill. You are contacting the utility to try to pay your past-due bill(s) over time. 2. You won’t have the money to pay your bill until after it’s due, and you’re contacting the utility to get more time to pay your bill. Off Navigation 5 I decided questions about my account was the best option, which I knew was correct after I heard the submenu option to learn about pre-authorized payment plans. This was fairly straightforward. 217776 Functionality 4 I don't know what "Equalize" is, but figure it has to do with something about payment options since it's put in the same submenu option as pre-authorized payment plans. This could be made more clear instead of using utility-specific language. 217776 Delivery 5 I like the voice used in the IVR. He sounds pleasant and I have no problems understanding him. 217776