Yes
3.70
Payment and Billing Programs
35
1
For information on our power saving programs » transferred to CSR
Hybrid: Press or say system (Ex: Press 1 or say “one”)
Yes
task_f_saskpower.mp3
Off
You want to enroll in a payment or billing program.
Off
Navigation
3
It seems like the power saving options would be the best way to learn about payment and billing programs, but I'm not entirely sure. It would be nice if the menu gave examples of what they mean by power saving options.
217775
Functionality
3
It's nice that the power saving option is in the main menu so it's easy to locate. Because I'm not given any indication in the IVR whether the power saving options would be about payment and billing and then I'm transferred directly to a CSR, I hope this would give me what I need.
217775
Delivery
5
The man's voice sounds nice and I have no problems understanding him. There aren't any awkward pauses which is also nice.
217775