Yes 4.70 Disconnect Status and Reconnect Service 39 3 If you want to start or stop power service or have questions about your account » If your account is overdue » If you're calling about an overdue personal or business account » transferred to CSR Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
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This scenario involves two different tasks. 1. You still haven’t paid your utility bill after receiving warnings that your power will be turned off if you don’t pay. You want to call your utility and find out whether and when your power is going to be turned off. 2. Once your power is turned off due to non-payment, you want to find out how to have your power turned back on. Off Navigation 5 Since there was only one option regarding my account, I started there and was pleasantly surprised to hear an option for my situation. 217779 Functionality 4 After selecting that my account is overdue, there were a lot of different scenarios for non-payment. It makes it seem like this is a major issue for the utility with the banks not paying on behalf of their customers or customers are going bankrupt. Maybe cut this down since all of the options are directed to a CSR anyways. 217779 Delivery 5 I like the tone of voice and the pacing used by the IVR. I had no problems understanding it. 217779