Yes 5.00 Moving 41 2 If you want to start or stop power service or have questions about your account » If you're moving and need power stopped or started » transferred to CSR Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
task_h_saskpower.mp3 Off
This scenario involves three different tasks, and for each, you are moving to a new home. 1. You are about to move into a house that you just purchased. You’re from out of state, so you’re a new customer and don’t yet have an account with the utility. You want to call your utility and arrange to have the power turned on by the time you move in. 2. You are moving out of your house and outside of your current utility’s service territory. You want to call your utility and arrange to have the power turned off and your account closed so that you can pay your final bill. 3. You are moving to a new house that is close to your old one, so you won’t be changing your utility provider. You need to arrange to have your power turned off at your old house and turned on at your new house. Off Navigation 5 This was the first option on the main menu so it was really easy to find. 217777 Functionality 5 It was easy to find a way to start or stop service through the IVR. I assume I could also transfer service as well when I speak to the representative. 217777 Delivery 5 The tone, pacing, and voice were great. I have no improvement suggestions. 217777