Yes Yes 219987 No Navigation rating 4 It was easy to select the Contact Us button from the Google Search quick links which took you directly to the page. However, if you went to the Homepage and tried to find the Contact Us webpage there, I had to scroll through the full page, see that it wasn't easily accessible there, then went to the three bar dropdown menu and select the contact us webpage from there. 219987 Functionality rating 4 I liked that the first number was the phone number to report outages and that all the numbers were hyperlinked to pull up in your phone's app to make calling simple. I think it makes more sense to have the email contact information before the My Account information because I usually want to email my utility first (unless it's urgent and I want to call) rather than have to log into my account to try to figure something out. The email link took you to a separate webpage, but it was easy to navigate back to the Contact Us page. I would prefer for the mailing addresses and phone numbers for specific interactions to be further up on the webpage, and the quick links further down, or just part of the menu system. It would also be nice to have the social links actually on the webpage. 219987 Appearance rating 5 I liked the use of buttons and contrast to make the information easy to read and understand. I liked how big the phone numbers were and that they were highlighted in blue to indicate that you could click on them. 219987 Relevance rating 4 I could find all the ways I could contact TEP on one webpage, which I liked. As I mentioned earlier, it would be nice to have the social channels higher up on the webpage rather than in the footer (if these are channels meant to use to contact the utility) and to either remove the quick links, or move them further down the webpage so the most important information, like phone numbers, email, and addresses, are at the very top. 219987