Yes Yes 219986 No Navigation rating 5 The Contact Us page was very easy to navigate to. I went through the home page and I liked that there was more than one link you could click on the home page to get to the Contact Us webpage. You could also directly navigate to it from the Google Search page. 219986 Functionality rating 4 I liked that the most important information was towards the top of the page: the phone number and how to submit an email inquiry. If you did click the link to submit an email inquiry you did get taken to a separate page, but it was easy to navigate back to the Contact Us page. I didn't understand what the TTY number meant, I know it was for hearing impaired, but spelling out TTY could be helpful if people don't know what it means. Also, It was nice to have quick links to other webpages, but I think the other contact us options, like the other phone numbers and addresses for mailing in payments, is more important. Also, it would be nice if the social channels were more prominently shown on the page, rather than down in the footer part of the website, unless they're not considered a way to contact TEP. 219986 Appearance rating 4 I liked the use of white space and different font sizes and colors to display information. I think the header image was too large and distracted from the information people need to get to, how to contact the utility. I had to scroll down to find this information. It would be nice if the phone numbers were a little darker, the blue blended a bit with the white background. But I liked the use of buttons and hyperlinks to help you contact the utility. The numbers being hyperlinked on desktop weren't as helpful, but would be great for mobile users. 219986 Relevance rating 5 I could find all the ways I could contact TEP on one webpage, which was great. I liked that they had different phone numbers for different interactions, and outages was the most prominently shown number. The page was relatively clean and didn't have information that wasn't related to contacting the utility, apart from the Quick Links. 219986