Yes 3.50 Payment and Billing Options (Mobile) Thu, 08/18/2022 - 12:00 iPhone X No Yes 220318 No Navigation rating 4 This was an easy option to find because when the utility was entered into Google, the "Billing and Payments" option was already available as a drop down menu choice within the website listed on Google. I also like that once you click on billing and payments, it lists the different billing options (SmartHub, pay online, pay by phone, etc.) in the body of the page with hyperlinks, rather than having to look through another sidebar menu to find what you are looking for. 220318 Functionality rating 4 It was easy to accomplish the tasks needed, due to the hyperlinks available throughout the page. Additionally, they were easy to locate due to the bold title of each option, which was highlighted well when using a mobile device. I would like to see the "paperless billing" and "automatic bank draft" options moved further up the page. I felt like they were buried at the bottom of the page and seem like common functions a customer would ask for. 220318 Appearance rating 3 The appearance was easy on the eyes with only two text colors, which also made it easy to decipher on mobile. However, the page was very text heavy. Each pay option had a large paragraph of text describing it. It would be less cluttered if it was only a sentence or two and then the customer could click on the link to obtain more information on that option, especially when on a mobile device. 220318 Relevance rating 3 Somewhat relevant. How you can pay your bills was very prominent throughout the page, whereas I felt the method in which you get your bills sort of hidden, as well as the way the utility bills you. I was able to find method of billing and the way the utility bills you, but it would be better if they were more prominently displayed as options. 220318 You've been paying and receiving your bills the same way for years and want to know what options are available for how you can pay your bills, the method in which you get your bills, and the way the utility bills you. Attempt this via a mobile device.
https://www.pec.coop/your-service/billing-payments/