Yes 4.80 Contact Us Thu, 08/18/2022 - 12:00 Desktop No No 220305 No Navigation rating 5 I searched for Pedernales Electric Cooperative in Edge. A link to their website home page with sub-links was the first item to appear. I then clicked on the "Contact Us" link and was immediately taken to a page with multiple methods of contacting the utility. These methods included several toll-free numbers, online help through SmartHub, a P.O. box address, an interactive map with office locations pinned, actual address for all of the offices, several email address for specific actions and finally social media links in the footer of the page. In my opinion the page covered pretty much every possible way one could contact the utility except a direct email address. I found this extremely useful because I would use different contact methods depending on the situation I was encountering. 220305 Functionality rating 4 The page had direct links for online requests and email addresses that seemed to work as they should. It was fairly easy to scroll through the page until you get to the map. This is true for me across many websites but you get stuck on the map making it hard to scroll down through the page. I just have to make sure I don't stop on the map or click out of the map to reactivate the main page scrolling, otherwise the map is zooming in and out when I am expecting the page to be scrolling and something I get annoyed with. However, given the number of contact methods and supporting materials, I have no doubt that I would be able to contact Pedernales Electric Cooperative in the way that I wanted across a variety of different situations, and if I couldn't there was a method of letting the utility know about the issue. 220305 Appearance rating 5 The "Contact us" page retains the look and feel of the overall site, giving it consistency and the same professional feel. I like the vertical presentation of the contact methods, starting with the outage contacts. I also like the sidebar highlights of the online requests and email contacts as it makes good use of horizontal space without distracting from the other content. The continuation of the professional look and feel of the page also gives me the sense that the utility is dedicated to making my experience with them as straightforward and convenient as they can. I especially liked that the Contact Us page started with a bolded online and phone option for reporting an outage. 220305 Relevance rating 5 The contents of the Pedernales Electric Cooperative Contact Us page is very relevant to the task of a customer communicating with their utility. I was impressed not only with the number of contact methods but also the supporting information. I feel I could use this page to assist me in contacting the utility in a variety of situations, from time sensitive events like outages to more routine communications like finding out the nearest office to me. In addition to numerous methods of contact available, the "Contact Us" page provided specifics around several of the methods. This included hours of availability and operation, the ability to get directions to office locations, and examples of requests that customers could pursue online. They even included a link to a survey that you could use to express your opinion of the utility, which could be beneficial in making sure customer needs are being met.

220305 You need to contact the utility and want to find the various ways to do so. Attempt this via a computer. https://www.pec.coop/about-us/contact-us/