Utility Customer Research Consortium (UCRC) is a blue-ribbon panel of executives working together to identify opportunities for improvement and innovation in customer service and care. UCRC members represent many of the largest US energy utilities.

Every year, we convene senior utility executives for two days of roundtable discussions, presentations of research findings, and in-person networking. This year, we’re meeting at the Westin Kierland Resort &amp Spa in Scottsdale, Arizona. We’ve designed the agenda to be highly interactive and ensure a collegial environment in which participants can share freely. We’ll focus on the future of utility customer experience and strategy as part of our Utility Forward 2025 series. View the agenda to learn more.

Interested in learning more about this event? Send us a message.