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Design and execute next-generation programs in a time of rapid and complex societal and technological changes to optimize grid resources, keep rates low, and meet customers’ needs. We can help you:

  • Integrate programs and technologies
  • Develop strategies for distributed energy resources and building electrification
  • Stay ahead of trends in the battery storage market
  • Design and launch EV programs
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Use data and deep customer understanding to create a forward-thinking customer experience (CX) strategy, improve customer satisfaction, and streamline operations. We can help you:

  • Enhance your customer-facing operations
  • Improve the functionality and usability of your digital channels
  • Strengthen your relationship with business customers
  • Design a stellar enterprise strategy for CX
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Create memorable campaigns, build trust through empathetic communications, and develop a strong social media strategy. We can help you:

  • Boost the ROI of your nonresidential program, product, and service marketing
  • Determine which residential customers are most likely to participate in programs
  • Develop and deploy effective communications
  • Tell powerful brand stories
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decisions with these membership benefits

Utilities subscribe to our customer energy solutions, customer experience, marketing and communications, and affordability and equity services to access our research library, attend our peer-networking events, and get advice from our trusted industry experts.
Energy solution providers subscribe to our tools and databases to get insight into utility program design, marketing, and performance.

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Enhance your programs and customer interactions through deeper knowledge of your customers’ needs, behaviors, and beliefs with our proprietary voice-of-the-customer market research. Better understand where you rank in the industry and get ideas for how to

Feel confident making critical decisions using industry and best-practice research. Save time and money with our actionable and data-backed recommendations. Get on-demand support for your most important initiatives through our Ask E Source program (PDF).

Crunch the numbers with our tools and databases to understand and analyze how utilities design, market, measure, and report on their programs. Stay on top of industry trends, get ideas from other utility professionals, and build valuable, lasting relationships through webinars and in-person events such as our topical leadership meetings and the annual E Source Forum.