Residential customers’ interest in energy-related products and services
Luke Currin

Utilities have been experiencing flat or declining revenue in recent years due to increased customer adoption of energy-efficiency measures, a decline in natural gas prices, and a flattening of electricity prices. The 2017 E Source Residential Utility Customer Survey, our annual survey of residential utility customers across the US and Canada, revealed US customers’ interest in specific energy-related products and services and how they prefer to communicate with their utility about these offerings.

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0 Campaigns Communication channels Energy-efficiency programs Home energy management Market research Product development Programs Revenue-generating programs or services Smart meters Smart thermostats Voice of the customer (VOC)