E Source introduces Digital Grid Solutions

E Source, the data authority for the utility industry, is pleased to introduce game-changing technology at scale: E Source Digital Grid Solutions. Framed by a fresh, data-driven approach and supported by industry-leading research and solution services, Digital Grid Solutions help utilities solve the most pressing financial and operational challenges on their path to becoming a Sustainable Utility.

The first five steps to a successful CIS implementation

Updating your customer information system (CIS) will affect nearly every employee and function within your utility. But a CIS project is more than just a technological change. It requires organizational and individual change to deliver its expected benefits.

E Source and DEFG’s Equity in a Clean Energy Economy Collaborative to host public workshop to address an equitable energy future

Registration is open for the Working Together for an Equitable Energy Future Virtual National Workshop 2022, hosted by E Source and DEFG’s Equity in a Clean Energy (ECEE) Collaborative. The workshop is open to the public.

The ECEE Collaborative is assembling stakeholders to discuss new approaches and tools to ensure affordability and equity in the US transition to clean energy.

What are best practices for noting gender in customer accounts?

Q:What are best practices for noting gender in utility customer accounts?

A:Call center representatives sometimes incorrectly assume a customer’s gender from their tone of voice, leading to confusion and poor customer service. We recommend that you train your customer representatives to remain gender-neutral in conversations with customers or to use the pronouns the customers provide.

E Source Forum 2022 is prepared to Empower the Sustainable Utility

E Source is thrilled to announce that 2022 marks the 35th year of the annual E Source Forum. To celebrate, the Forum will facilitate networking and collaboration among utility professionals from across the US and Canada, while offering information and best practices from highly regarded industry experts. The conference will be held at the Sheraton Denver Downtown, September 13–16, 2022.

E Source congratulates Tualatin Valley Water District and Clean Water Services on a successful CIS digital transformation

E Source congratulates Tualatin Valley Water District (TVWD) and Clean Water Services (CWS) for their successful digital transformation to a new customer information system (CIS).

Making informed decisions about water loss management

Key takeaways

  • A water utility in California partnered with E Source to get technical assistance with system leakage reporting and management.
  • E Source assessed the utility’s current practices, the quality of its data sources, and its water loss control efforts to date.
  • E Source provided an actionable plan and recommended methods to increase reporting accuracy, improve leakage performance, and follow state guidelines.

The challenge

Forecasting the EV market to accelerate fleet electrification

Key takeaways

  • A Texas-based utility wished to speed up fleet electrification in its territory. But the utility needed help identifying commercial fleet customers it should work with to build the charging infrastructure.
  • The utility partnered with E Source Battery Next experts and used the E Source EV Forecast Database to determine which fleets were most likely to electrify.

Turning roadblocks into on-ramps: The path to fleet electrification

“When will business customers electrify their fleet vehicles?”

We hear this question from utilities often. And the answer is: Some have already started. And many will take years to begin the process, but we expect nearly everyone to eventually electrify their fleets.

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