Yes Payment Arrangements Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_g_psegli_1.mp3 Off
This scenario involves two different tasks. For each, you are not able to pay your bill on time. 1. Your balance is too high and you can’t afford to pay your bill. You are contacting the utility to try to pay your past-due bill(s) over time. 2. You won’t have the money to pay your bill until after it’s due, and you’re contacting the utility to get more time to pay your bill. Off Navigation Anonymous The IVR was easy to understand and follow if I was ready to pay a bill right now. But did not provide options for past-due bills. I liked that I was quickly redirected to talk with a representative, the IVR gave a clear estimate of the wait time ot speak with a representative, and offered the option of not waiting on hold, but getting a call back when a representative was available. 210056