Yes 5.00 Service Requests 60 1 [Entered account number] » "Schedule service" Speech recognition: Open response system (Ex: IVR asks “What would you like to do?”) Yes
task_e_pseg_li_1.mp3 Off
You want to contact your utility and have someone come and accomplish a service at your home. You want to either set up a time when someone can complete the service or check the status of a service that you have already scheduled. Off Navigation 5 I said I needed to schedule a service and the IVR knew that I was needing an appointment. It was quick and easy to find what I needed. 210054 Functionality 5 Since scheduling a service required speaking with a representative, I appreciated being told how long the wait for a representative would be (only 5 minutes) and also that I received the option to be called back when a representative was available. 210054 Delivery 5 The woman's voice was easy to understand and pleasant. 210054