Yes 3.70 Reach a CSR 68 2 "I don't have it" (not a provided option) » "Talk with a representative" » "Hold" » "Hold" » "Placed on hold" Speech recognition: Open response system (Ex: IVR asks “What would you like to do?”) Yes
task_a_psegli_1.mp3 Off
You want to call your utility and reach a person to speak with as quickly and painlessly as possible. Off Navigation 3 The navigation requires starting with an account number. It allows an option for needing time to find your account number, but does not provide an option for proceeding without that information, which I found frustrating because it just made the call take longer. Fortunately, when I said I didn't have my account number, I was told I could speak with a representative. While I wish I wasn't asked for my information to speak with a person, I appreciated that I was ultimately able to get to my desired task without too much delay. 210050 Functionality 3 The functionality I wanted was not offered readily, but was easily provided when I spoke into the system that I did not have an account number. I liked that I was given the option to stay on hold or receive a call back. However, when I asked to be put on hold, the voice recognition did not recognize my request until the third attempt when I changed from asking for "hold" to "put on hold" - very annoying! 210050 Delivery 5 The voice is calm, pleasant, and easy to understand. 210050