Yes 4.70 Account Balance 67 1 [Entered account number] » "Current balance" Speech recognition: Open response system (Ex: IVR asks “What would you like to do?”) Yes
task_c_pseg_li_1.mp3 Off
You want to find out the current balance on your account. Off Navigation 5 I only had to say Current Balance and the system took me right to it. Very easy to navigate. 210052 Functionality 4 The system quickly told me my current account balance, my previous bill amount as well as the date my last payment was processed. I liked all of the details it provided. The one thing I found a bit annoying was how long it took to start interacting with the IVR. There was a message about the new larger billing envelopes that took too long so it was about 30 seconds before I was asked to enter my account information. 210052 Delivery 5 The voice was pleasant and easy to understand. 210052