Yes 4.00 Moving 55 6 For everything else » To access your account using your account number » (Entering account ###) » Yes » Yes » Stop or start service » To start new service Touchtone system Yes
task_h_ce_1_clean.mp3 Off
task_h_ce_2_clean.mp3 Off
This scenario involves three different tasks, and for each, you are moving to a new home. 1. You are about to move into a house that you just purchased. You’re from out of state, so you’re a new customer and don’t yet have an account with the utility. You want to call your utility and arrange to have the power turned on by the time you move in. 2. You are moving out of your house and outside of your current utility’s service territory. You want to call your utility and arrange to have the power turned off and your account closed so that you can pay your final bill. 3. You are moving to a new house that is close to your old one, so you won’t be changing your utility provider. You need to arrange to have your power turned off at your old house and turned on at your new house. Off Navigation 3 I liked how easy to use this IVR. But I did not like when the IVR asked for my account access in the first place. I'd rather listen to the main menu then authenticate. That way would have been more logical sense for me. Even though I did not have any hard time with the IVR, I still found this IVR do more things than it needed to do, such as repeating my account information because it made me feel the IVR was lazy to double check my account for me. I could locate the tasks I wanted to accomplish with ease. 210118 Functionality 4 The IVR worked well, but there was one thing I did not like which was the utility used two different types of IVR. It was ok for me. I'd rather use one same type IVR, preferably touchtone system, because I felt it was way more complicated than it should be. 210118 Delivery 5 I liked how loud and clear the female voice was. 210118