Yes 4.00 Make a Payment 65 5 For everything else » To access your account using your account number » Please enter your 10-digit account number » (xxx-Is that right?)"Yes" » (Are the first five letters of the street name for your your service address (xxx) "Yes" » "Payment Options" » To pay now Touchtone system Yes
task_i_commonwealthedisoncomed_1.mp3 Off
You want to pay your current bill. Off Navigation 4 The option for this task was easy to identify at the "Payment Options" sub-menu. I didn't like the gateway of entering account authentication prior to hearing selections past "for everything else", and thought it odd to place authentication at this point in navigation. 210119 Functionality 3 Although I could enter account authentication information and proceed to the "Payment Options" sub-menu, the account had a zero balance and the task was stopped there with a message that I could hang up if I was finished. I can't say there was much time on the system to base its functionality, but I REALLY disliked having the system change from keypad to voice only responses during the call. 210119 Delivery 5 I thought the tone of voice and pacing of information was satisfactory and the information particular to the account, which was inserted, was a very good "match" with the main recording. 210119