Yes 3.30 Payment and Billing Programs 81 8 For everything else » To access your account using your account number » Please enter your 10-digit account number » (Is that right?)"Yes" » (Are the first five letters of the street name for your service address (xxx)? "Yes" » "Billing Programs" » "Payment Options" » Budget Billing » More information about budget billing Touchtone system Yes
task_f_commonwealthedisoncomed_1.mp3 Off
You want to enroll in a payment or billing program. Off Navigation 4 I was able to locate the task at each level of the menus, and I thought the system followed a logical order to accomplish this task. However I did not like the sub-menu as the options were too hard to listen to and remember, as the system recognized exact wording only. 210116 Functionality 3 I did not like that the system changed from touchtone selections to voice only responses. I was not able to retain the wording of the vocal responses required when I should have chosen "Payment Options" and mis-stepped by saying "Billing Programs" which the system did not recognize. I would much rather have touchtone selections additionally available so that if I listened again, I would be comfortable choosing. Although the account was currently enrolled in budget billing, I was given the choice to cancel - and I believe the system could have handled this request further. 210116 Delivery 3 The delivery was too fast to catch what vocal responses were required, and I don't enjoy hearing an obviously generated computer voice. 210116