Yes 4.30 Account Balance 104 9 For everything else » To access your account using your account # » Please enter your 10 digit account # » No » Let's try that again, please enter your 10-digit account # including any leading zeros » Yes » Yes » No » Balance information Touchtone system Yes
task_c_commonwealthedisoncomed_1_0.mp3 Off
You want to find out the current balance on your account. Off Navigation 4 Navigation was straight forward and logical. I entered my account number incorrectly, which necessitated I go back to reenter, but that was solely my own error and had nothing to do with the system being unclear. I would rather the step of being told my payment due information be withheld until after I was given actual choices of the reason for my call. 210113 Functionality 4 The task was easy to accomplish, although I would rather the option of "for Billing and Payment Information" be presented specifically. When I entered incorrect information, I was able to reenter and proceed in a timely fashion, which I appreciated. 210113 Delivery 5 I'm not certain if this was actually a computer generated voice, which I take to be a plus - it did not stand out as being mechanical (which I never like to hear). 210113