Yes 5.00 Last Payment Received 130 6 Everything else » (Entered account number) » Yes (confirmed account number) » Yes(confirmed street address) » Account [This choice was my error] » Balance information Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_d_commonwealthedison_1.mp3 Off
You want to confirm that the utility received your most recent payment. Off Navigation 5 The IVR was simple to navigate. The options appeared in a logical order and made sense. I was happy with the results. 210114 Functionality 5 It was easy to accomplish my task. I was given two opportunities for authentication. The IVR handled my request without my being transferred to a CSR. I would use the IVR to accomplish the task in the future. 210114 Delivery 5 The voice was friendly and clear. The information was easy to understand and the pace was very good. 210114