Yes 3.30 Make a Payment 90 7 To make a payment or to obtain account information » If you know your account number » (Entering account ###) » If that is correct » (Entering SSN) » If this is correct » To make a payment » (Entering $1.00) » To use you visa card Touchtone system Yes
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You want to pay your current bill. Off Navigation 3 The IVR was easy to navigate, but I think the menu option layout was not very logical in my opinion. I would like to have the option to make a one time payment somewhere earlier in the main menu. Having listened to many things before I could actually hear 'to make a payment' was frustrating because the menu options were way too long. Everything was clear and logical otherwise, I just wish the process was faster. 210142 Functionality 5 I liked how easy to use the IVR since it was a touchtone system. Great! 210142 Delivery 2 I did not like the female voice because she spoke too quickly, and the recording was very scratchy sounding. I would prefer someone with a better pacing. 210142