Yes 4.30 Moving 38 2 For utility services » To start or stop utility services Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_h_siliconvalleypower_1.mp3 Off
This scenario involves three different tasks, and for each, you are moving to a new home. 1. You are about to move into a house that you just purchased. You’re from out of state, so you’re a new customer and don’t yet have an account with the utility. You want to call your utility and arrange to have the power turned on by the time you move in. 2. You are moving out of your house and outside of your current utility’s service territory. You want to call your utility and arrange to have the power turned off and your account closed so that you can pay your final bill. 3. You are moving to a new house that is close to your old one, so you won’t be changing your utility provider. You need to arrange to have your power turned off at your old house and turned on at your new house. Off Navigation 5 Navigation was easy as I did not have any difficulty locating my option (to start or stop utility service). I felt assured that I would be able to accomplish my task since I had account information available. The options were clear, meaningful and logically progressing. 210141 Functionality 5 The IVR transferred me to an agent after I made my selection. There was no wait time as the agent came on line immediately. With account information available to me, I felt assured that I would be able to accomplish my task. 210141 Delivery 3 There was consistent female voice in the IVR which spoke a little too fast. 210141