Yes Payment Arrangements Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_g_siliconvalleypower_1_0.mp3 Off
This scenario involves two different tasks. For each, you are not able to pay your bill on time. 1. Your balance is too high and you can’t afford to pay your bill. You are contacting the utility to try to pay your past-due bill(s) over time. 2. You won’t have the money to pay your bill until after it’s due, and you’re contacting the utility to get more time to pay your bill. Off Navigation Anonymous After choosing "To make a payment or to obtain account information" from the main menu, and entering account information, there wasn't an option for this task. The pacing of information was fast, and so I revisited the main menu and there were no other choices which were relevant to this task. 210140