Yes Payment and Billing Programs Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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You want to enroll in a payment or billing program. Off Navigation Anonymous Navigating this IVR was challenging. I chose "programs" the first time around and this did not include anything about billing and payment. The second time through I chose "to make a payment." This option listed payment program options and directed me to the website to sign up for one. Even after entering my account information, the IVR did not redirect me to the option I was seeking. My only choice left was to speak to a CSR. 210139