Yes 3.00 Account Balance 15 1 To make a payment or to obtain account information » If you know your account number » (Entering account ###) » If this is correct » Please enter the last four digits of the primary account holder's social security number or federal employee identification number (Entering ###) » If this is correct Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_c_svp_1_clean.mp3 Off
You want to find out the current balance on your account. Off Navigation 5 Everything was great with the menu because the main menu was explicitly listing my option as the first thing. After that, everything I entered was prompted fast and correctly. Great! 210136 Functionality 3 Even though every information I entered was being asked twice for security purpose, I think it was way too many steps and the information was spoken back to me, which I did not like to hear. I would rather opt out that feature and replace with a slight response that the system recognizes my account information, otherwise they can ask me again if I enter it incorrectly. The same suggestion will apply to the second authentication. It was a moderate experience for me! 210136 Delivery 1 I did not like how much the ambient noise I could hear during the phone. It was very annoying for me. Plus, the female was way too fast with variable pacing. I think there were two different female voices and I sometimes hardly heard what they said because of the changing tones. Very bad experience for me! Loud and too much ambient noise and the fast pacing really gave me a hard time! 210136