Yes 2.70 Last Payment Received 89 6 To make a payment or to obtain account information » If you know your account number » Please enter your 10-digit account number » If this is correct [confirm account number] » Please enter the last 4 digits of the primary account holder's social security number or federal employer identification number » If this is correct [confirm number] Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_d_siliconvalleypower_1.mp3 Off
You want to confirm that the utility received your most recent payment. Off Navigation 3 The menu structure was easy to follow but took longer than I expected due to the time required for authentication. Since I had account information, eliminating the step "if you know your account number" and asking for the number immediately would help speed up the process. 210137 Functionality 3 The automated system is not as user-friendly or efficient as I expected. I did not know right away whether I could get the amount of my last payment until I'd gone through all of the authentication requests. 210137 Delivery 2 The main voice is fine, but delivery is below par for several reasons. Pacing is slightly faster than I prefer, and there's background noise at the beginning of the recording up to the phrase, "We offer a number of convenient automated payment options..." The biggest problem, however, is that the first voice is obviously a person but the second--the one that repeats authentication entries and gives account information--is just too robotic. Replacing the latter voice with either a person or more pleasant automated voice would greatly improve the overall experience. 210137