Yes 3.00 Make a Payment 18 1 To make a payment or hear other payment options » To make a payment » Please enter your 10 digit account number or 9 digit SSN » (Entered; verified) » (Verified name) » (Entered zip code) » To continue with the automated payment service » Please enter your payment amount in dollars and cents (entered) » To continue » To make a payment using your visa, mastercard or discover card » Please enter your credit card number » For residential customers Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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You want to pay your current bill. Off Navigation 3 Navigating the system was easy, but it was also a drawn-out process with five authentication requirements (enter account no., verify account no., verify name on account, verify zip code, enter phone number). 210179 Functionality 3 The IVR functioning was not too bad, but having to authenticate five times was a bit too frustrating, making the IVR less efficient. 210179 Delivery 3 The female voices in the IVR were clear and spoke slow enough for me to understand it and make my selections. However, they were very electronic-sounding. 210179