Yes 5.00 Moving 47 1 To start, stop or reconnect service or to make an appointment » To start service » To switch to natural gas from electric propane or fuel oil Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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This scenario involves three different tasks, and for each, you are moving to a new home. 1. You are about to move into a house that you just purchased. You’re from out of state, so you’re a new customer and don’t yet have an account with the utility. You want to call your utility and arrange to have the power turned on by the time you move in. 2. You are moving out of your house and outside of your current utility’s service territory. You want to call your utility and arrange to have the power turned off and your account closed so that you can pay your final bill. 3. You are moving to a new house that is close to your old one, so you won’t be changing your utility provider. You need to arrange to have your power turned off at your old house and turned on at your new house. Off Navigation 5 I liked how clear the menu that the IVR used was. I could accomplish every task I was asked to do. Every option was listed explicitly. The start service option was easy to use, since I did not have to authenticate and was transferred to agent. And for stop service, the same thing happened again. Everything was quick and easy. I liked everything about the IVR menu. Very clear and short. Great experience! 210178 Functionality 5 The IVR worked perfectly well since it was a touch-tone system. It was very functional and intuitive. I did not have any trouble of using this IVR. Great experience! 210178 Delivery 5 I liked how loud and clear the female voice was. 210178