Yes 4.70 Payment Arrangements 17 2 To make a payment or select other payment options » For payment arrangements » (Enter account number) » (Name verification) » (Enter zip code) » (Enter primary contact phone#) Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_g_chattanooga_1.mp3 Off
This scenario involves two different tasks. For each, you are not able to pay your bill on time. 1. Your balance is too high and you can’t afford to pay your bill. You are contacting the utility to try to pay your past-due bill(s) over time. 2. You won’t have the money to pay your bill until after it’s due, and you’re contacting the utility to get more time to pay your bill. Off Navigation 5 I found it very easy to get to what I wanted--payment arrangements--using this IVR. The options presented were logically ordered, and progression through the IVR was easy. 210177 Functionality 4 Payment arrangement options were presented early in this IVR, allowing me to proceed to my desired goal quickly. Options made sense and were logically presented. Prompt wording was succinct and clear, facilitating effective results and allowing me to access the information I was looking for. However, I wish the IVR would have told me why I wasn't eligible for a payment arrangement. This was a minor issue though, as I was given the option to speak to a person if I wanted. 210177 Delivery 5 Multiple female voices guide callers through this IVR. Both voices are professional without being too stiff or mechanical. The pacing on both voices is perfect, with no hint of impatience or urgency; options are presented with a steady congeniality. 210177