Yes
4.30
Payment and Billing Programs
37
2
For billing inquiries or to enter your meter read » To enroll in the budget plan » First, I'll need to pull up your account. Please enter your 10-digit account number or 9-digit Social Security number followed by the # sign » You entered (xxx), if this is correct » The name on the account is (xxx) , if this is correct » For security reasons please enter the zip code for this account » Please enter your primary contact phone number starting with the area code
Hybrid: Press or say system (Ex: Press 1 or say “one”)
No
task_f_chattanoogagas_1_0.mp3
Off
You want to enroll in a payment or billing program.
Off
Navigation
5
I thought this option was logically placed, and I thought its placement was very efficient. I thought the navigation was very easy for this task, and I enjoyed using the system.
210176
Functionality
4
I thought there was an excessive amount of authentication information required, which took most of the calling time. Other than that, I thought the system was very accommodating.
210176
Delivery
4
I thought the voice was computer-generated, and I would much rather have a human recording.
210176