Yes 4.30 Account Balance 26 2 For billing inquiries or to enter your meter read » For general account information including balance, due date and last payment » Please enter your 10-digit account number followed by the pound sign » If this is correct [account number authentication] » If this is correct [validate name provided by IVR] » Please enter the zip code for this account Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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You want to find out the current balance on your account. Off Navigation 4 Overall the automated system is very good, but I did wonder whether "billing inquiries" would get me to account balance (it did). To eliminate that uncertainty, I would prefer that "account information" be added to the third option on the main menu. 210173 Functionality 4 The IVR worked as I expected, with options presented in a logical order. I also liked that the option to “press or say” was established at the beginning of the call, making it easier to navigate through all the menus. After providing authentication, I was given the account balance immediately; but the number of items needed for authentication could be fewer--perhaps just the account number and name (no zip code). 210173 Delivery 5 The voices are pleasant, articulate, and evenly paced. 210173