Yes 3.70 Reach a CSR 57 0 All other callers please remain on the line while I transfer you to representative » Residential Customers Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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You want to call your utility and reach a person to speak with as quickly and painlessly as possible. Off Navigation 3 Navigation was OK as I found my option after the IVR repeated some of the options and for all other callers to remain on the line for a CSR. Instead of transferring me immediately to a CSR, the IVR asked for authentication, providing multiple options. As I did not respond to any of these, I got transferred. There was no option for CSR on the main menu, which I would have preferred. Options were mostly logical, although I found it weird that it asked me if I was a residential customer after I chose my option to speak to someone. 210171 Functionality 3 The functioning was fine, as I did not have any difficulty completing the task. I feel that this could have been made simpler by providing an option to speak to a CSR on the main menu itself, thereby saving a lot of my time repeating the menu and waiting. 210171 Delivery 5 There were multiple female voices and the pacing and tone were fine. There was good clarity in the options heard and no difficulty understanding the IVR. 210171