Yes 4.70 Moving 20 1 If you are moving or to open, close or transfer an account Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
task_h_scenarios_1-3_union_gas_1.mp3 Off
This scenario involves three different tasks, and for each, you are moving to a new home. 1. You are about to move into a house that you just purchased. You’re from out of state, so you’re a new customer and don’t yet have an account with the utility. You want to call your utility and arrange to have the power turned on by the time you move in. 2. You are moving out of your house and outside of your current utility’s service territory. You want to call your utility and arrange to have the power turned off and your account closed so that you can pay your final bill. 3. You are moving to a new house that is close to your old one, so you won’t be changing your utility provider. You need to arrange to have your power turned off at your old house and turned on at your new house. Off Navigation 5 This was extremely easy to use. My need was one of the options on the main menu. There was an option to complete my request online. I was given the web address. That was good to know. 210237 Functionality 4 It might be nice to have one other sub-menu to clarify whether I was a start, stop, or transfer request so that my specific request could be addressed and maybe done completely over the phone. 210237 Delivery 5 The voice volume, pace and clarity was excellent. 210237