Yes 4.70 Last Payment Received 14 1 For account balance, billing and payment options, payment notifications and arrangements... » (enter street number) » to enter your account number » to enter your account number » (enter account number) » to continue » repeat » to hear your account balance, last payment date and next bill date Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
task_d_uniongas_1.mp3 Off
You want to confirm that the utility received your most recent payment. Off Navigation 5 I was able to accomplish my task within 3 minutes of making my first call to this utility. Option selections were well phrased, made sense and logical. I was able to progress through the IVR with ease and efficiency. 210233 Functionality 4 Speech recognition feature failed to pick up or activate even though I used clear and forceful voice. Authentication was marred by first asking for a street number and, presumably, as I wasn't calling from the phone listed for the account, entering a street number did nothing toward authentication or moving to my desired outcome. Attempts to enter account number using speech recognition feature also failed raising the question, why have speech recognition features if they don't work? 210233 Delivery 5 Female narrator's voice was professional, human and very well paced with a hit of immediacy . I liked that this narrator's delivery didn't sound phony or affected. It was natural, up-beat, and accommodating. 210233