Yes 5.00 Account Balance 10 1 For account balance, billing and payment options, payment notifications, and arrangements, or to submit a meter read » Please enter or say the street number of your home or business » (entering street number of account provided) » To enter your account number » (entering account number) » (re-entering account number) » (To update your account phone number), to continue » To hear your account balance, last payment's date, and next due date Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
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You want to find out the current balance on your account. Off Navigation 5 It was very easy for me to check my account balance with just a few selection. There was no confusions from the IVR system that was giving. I liked how simple and specific the menu was. Everything was prompted correctly. Great experience! 210232 Functionality 5 The system was very functional. It let me to use either say "one" or press "one", it was very convenient for me though. Also, I was using a different phone number to check my account balance, the system realized and corrected me by asking me about my account number. Even I could have updated my new phone number. Additionally, I accidentally entered a wrong account number to see if the IVR understood or not. It turned out the IVR quickly corrected me by having said my account number was incorrect and let me re-enter one more time to continue. It was very impressive! 210232 Delivery 5 The female voice sounded loud and clear with a very good pacing. I got no troubles of hearing or understanding her voice. 210232