Yes Reach a CSR Hybrid: Press or say system (Ex: Press 1 or say “one”) No Tue, 02/02/2016 - 12:00 You want to call your utility and reach a person to speak with as quickly and painlessly as possible. Off Navigation Anonymous There was no option to choose to speak to a CSR on the main menu. However, I selected the option "for all other options including ..." which did not contain the option for CSR in the title, hoping to find this option down the road. Unfortunately, there was no such option, and after repeated failures (no response from me) I found to be transferred to an agent, though the IVR never told me to hold for a CSR. 210230