Yes 4.30 Payment Arrangements 49 2 For billing and payment matters » To request or verify a payment arrangement » (Entering phone ###) » Yes » (Entering SSN ###) Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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This scenario involves two different tasks. For each, you are not able to pay your bill on time. 1. Your balance is too high and you can’t afford to pay your bill. You are contacting the utility to try to pay your past-due bill(s) over time. 2. You won’t have the money to pay your bill until after it’s due, and you’re contacting the utility to get more time to pay your bill. Off Navigation 5 I liked how simple and clear the menu was. Everything was done with ease. I could locate my feature without any difficulties. I also liked how the main menu and submenus were set up and laid out very well. Everything was prompted fast and very efficiently. I liked how menu options were placed before authentication. Everything was great! 210413 Functionality 3 The IVR worked great. Everything was very accurate since I could use my key pad or speak my option. There was one thing I did not like. Even though there was no balance on the account, I would like to have more menu options after hearing my balance information (specifically for payment arrangements, even though I had no balance) or to be able to talk to an agent to complete my task. 210413 Delivery 5 I liked how clear and loud the female voice was. Great! 210413