Yes 4.70 Payment and Billing Programs 76 3 Billing and payment matters » To pay by phone,payment locations or other ways to pay » Billing or payment programs » Online billing Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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You want to enroll in a payment or billing program. Off Navigation 5 The IVR was relatively easy to navigate. All the necessary menu options appeared in a logical order. I found my option quickly. 210412 Functionality 5 It was easy to accomplish my task. The "ways to pay" menu included the "billing or programs" option. I ended up calling three times and choosing each of the options. The options were "online," "budget billing," and "discuss bill or all other billing or payment matters." All options ended by transferring me to a customer service representative to complete my task. The exception being that online billing could also be accomplished on the company website. 210412 Delivery 4 The voice was clear and easy to understand. The pace was just a bit fast but otherwise fine. 210412