Yes 4.00 Service Requests 40 2 For all other matters » For appliance sales or repair » If you would like to speak with someone about appliance service or repair » To schedule a new service call Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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You want to contact your utility and have someone come and accomplish a service at your home. You want to either set up a time when someone can complete the service or check the status of a service that you have already scheduled. Off Navigation 3 Navigation was not too difficult or very easy: I found the option for "appliance sales and services" on the first submenu. The options were logically placed and clear and easy to understand. However, this option is too specific, and I might need other services done at home such as tree trimming. So, I was expecting to find an option for services in general with submenus for different types. This made me call the utility a second time to try other options. 210411 Functionality 4 Once I located the option close to what I had been looking for (service request), the IVR functioned pretty well in the sense that it transferred me to an agent. The IVR also provided me with an approximate wait time during my hold. This was a nice feature. I have a couple of suggestions: Include a call-back option if the wait is considerably long, and improve the IVR to handle service requests automatically rather than speaking to an agent. 210411 Delivery 5 There were multiple female voices, clear enough to understand and evenly paced. 210411