Yes 5.00 Account Balance 40 2 For billing or payment matters » To hear your current balance and due date » [enter telephone] » If the street number is ____ and the zip code is _____ » Please press or say the last four digits of the social security number associated with this account Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_c_alabamapower_1.mp3 Off
You want to find out the current balance on your account. Off Navigation 5 Navigation was smooth and efficient. I felt confident each step of the way. 210409 Functionality 5 The progression was well thought out. I felt relaxed and confident during the call. I was asked to authenticate in three ways, which, at first, I found cumbersome. After a moment's thought, I realized the process is a welcome security measure that made me feel safer. 210409 Delivery 5 The voices heard were clear and confident. The pacing was appropriate to keep the call moving. I felt completely engaged with the progress. Although I seemed to be hearing multiple voices, they were very close in tone, making each transition seamless. 210409