Yes 4.00 Report an Outage or Gas Leak Emergency 16 1 To report a power outage, dangerous condition or any other power problem » To report a power outage or update Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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You want to contact your utility to report a power outage or a gas leak. Off Navigation 5 Finding the option was easy as the option was 16 seconds into the menu. This made me feel relieved. 210408 Functionality 2 Finding the option was simple, but accomplishing the task of reporting a power outage was not possible. I was asked to authenticate twice using two different options. When I was not able to provide the account information the IVR directed me to try my call again later. If I had a serious situation that needed immediate attention, this response would have been extremely inappropriate and left me not knowing where to go next. This feature needs to be changed. 210408 Delivery 5 The voice was pleasant and easy to understand. This part of the IVR was well done. 210408