Yes 5.00 Moving 20 1 To start, stop, move or transfer service » New service Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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This scenario involves three different tasks, and for each, you are moving to a new home. 1. You are about to move into a house that you just purchased. You’re from out of state, so you’re a new customer and don’t yet have an account with the utility. You want to call your utility and arrange to have the power turned on by the time you move in. 2. You are moving out of your house and outside of your current utility’s service territory. You want to call your utility and arrange to have the power turned off and your account closed so that you can pay your final bill. 3. You are moving to a new house that is close to your old one, so you won’t be changing your utility provider. You need to arrange to have your power turned off at your old house and turned on at your new house. Off Navigation 5 The IVR was very straightforward. The options that I was looking for were included in the third menu selection. Having all the options under one broad umbrella option was very helpful and saved me the time searching for them separately. I was happy with the IVR. 210414 Functionality 5 It was easy to accomplish my task. I called more than once. In each instance after selecting the exact option under the main heading of service, I was transferred to a customer service representative to complete the task. Prior to being transferred I was asked for no authentication. The hold time was nominal. I thought that the IVR worked well. 210414 Delivery 5 The tone of voice was pleasant. The pace was well modified. I could understand all the information. 210414