Yes 5.00 Make a Payment 55 2 For billing or payment matters » To pay by phone, for payment locations or for other ways to pay » To pay by phone now » Area code and phone number for the account » If the street address is ... and the zip code is .... (verified) » The last four digits of the SSN associated with this account (entered) » To transfer to their payment system » Your street number for the account address begins with (verified) » You entered ... If correct.. » For credit card or check card Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_i_alabamapower_1_clean.mp3 Off
You want to pay your current bill. Off Navigation 5 Navigation was easy as I found my option without any difficulty. The options were clear enough to understand and progressed logically. The wordings were sensible. I felt assured that I would be able to accomplish my task with the authentication information available to me. I liked this IVR and it was a very nice experience. 210415 Functionality 5 This IVR functioned extremely well. After I made my selection and authenticated my account, I was given the balance amount and due date. It also provided the last payment and next bill date. These pieces of information were really useful in deciding the amount I wanted to pay. Further, the payment agency, when I was transferred, provided the accepted methods of payment, the fee associated with the service, and the amount I wanted to pay. This was a really nice experience and this IVR seemed to be greatly structured and very efficient. 210415 Delivery 5 There was consistent female voice in the IVR, that was pleasant, clear, and evenly paced. I had no difficulty understanding this IVR. 210415