Yes 3.70 Disconnect Status and Reconnect Service 58 3 Residential customers » For billing and payment matters » To request a payment arrangement or if service has been disconnected » Account number » Last 4 digits of phone number Hybrid: Press or say system (Ex: Press 1 or say “one”) No
disconnect_reconnect.mp3 Off
This scenario involves two different tasks.1. You still haven’t paid your utility bill after receiving warnings that your power will be turned off if you don’t pay. You want to call your utility and find out whether and when your power is going to be turned off.2. Once your power is turned off due to nonpayment, you want to find out how to have your power turned back on. Off Navigation 4 It was a little confusing to select "if your service has been disconnected" and then be taken to the main menu of the IVR once I entered account information. I was expecting that my request would be addressed. But it was very easy to find the option. 210790 Functionality 3 I assume that the IVR knew that my power was on because I had made a payment, but it would have been nice if the IVR said "Your power is connected so no further action is needed." I was also surprised that the other portion of the menu selection, "payment arrangements," was not addressed. I think the IVR needs to be a bit smarter in how it directs customers from each menu. 210790 Delivery 4 The delivery was very smooth. The voice was nice to listen to and the pace was fine. I did notice a few interruptions in the voice, but I couldn't be sure if it was on my end or that the IVR was having technical issues with the voice cutting out. I would double check that, as some of the words were cut off. 210790