Yes 3.70 Make a Payment 45 4 Residential customers » For billing and payment matters » To make a payment now » [Entered account number] » [Entered last 4 digits of phone number] » Yes » [Entered account number] » Yes Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_i_idahopower_2_0.mp3 Off
You want to pay your current bill. Off Navigation 5 It was easy to find the option to make a payment using this IVR. I appreciated being able to locate my desired option in less than a minute. 210789 Functionality 2 A couple of frustrating things happened while attempting to make a payment: 1) The IVR told me I didn't have a payment currently due on the account, but still let me transfer to the E Pay Preferred Bill Payment Center, making me wonder if I would actually be able to make a payment or if that payment would even get reflected on my account; 2) I entered my account number in both the Idaho Power IVR and again in the Bill Payment Center. I found this redundancy annoying. Furthermore, I didn't like having to verify that my account number was correct. I wish the IVR was smart enough to know that it was correct. 210789 Delivery 4 Delivery was good. I liked the tone of voice, pace, and options. I did not like the tone of voice and the pace was very slow when I was transferred to the E Pay service. 210789